Troubleshooting Microsoft Teams
Oct 22, 2020
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Notice: Microsoft Teams will occasionally encounter issues that can be resolved with some minor troubleshooting. This article describes what you should try when Teams isn't working correctly.
Contains:
- Restarting Microsoft Teams
- Re-authenticating in to Teams
- Common Issues
- Contacting IT
- Teams is designed to remain active at all times so you can receive messages and incoming calls. Closing out of teams and re-opening it will not actually restart the app.
- To fully close and restart Teams:
- Right Click on the Teams icon in your taskbar and select "Quit".
- Re-open teams and see if your issue is resolved.
- If this does not resolve your issue you can try signing out and back into Teams
- Signing out and back into Teams may resolve your issue if restarting did not.
- To Sign Out
- Right Click on the Teams icon in your taskbar and select Sign Out
- Re-open Teams and follow the prompts to sign in with your Highlight account.
- Right Click on the Teams icon in your taskbar and select Sign Out
- Common Issues that Restarting or Re-authenticating can resolve:
- Documents not loading in Teams.
- Name changes to Teams or Channels not showing up after 24 hours.
- Phone numbers not appearing in Calendar events created in Teams if you have Audio Conferencing licensing.
- Teams Calendar events not syncing with Outlook.
- Teams is stuck or frozen.
- If Restarting or Re-authenticating in to Teams does not resolve your issue please email [email protected]!
